Privacy Policy

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Protecting personal information is a core value for TBG Security. This privacy statement describes how TBG Security collects and uses the personal information you provide on our Web site. It also describes the choices available to you regarding TBG Security’s use of your personal information and the steps you can take to access this information and to request that we correct or delete it.

1.0 TBG Security Privacy Practices

The following statement discloses TBG Security’s consumer privacy practices for the TBG Security Web Site. We do update our policy from time to time without notice so please check back periodically. All updates will be published at this site.

In the statement below we’ll tell you:

  • What personal information is gathered, stored, tracked or used
  • With whom the information may be shared
  • How you can correct inaccuracies in the information

You may contact TBG Security directly using any of the communication means outlined at the end of this statement.

1.1 Personal Information

As a world leader in Internet security technology, TBG Security understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.

What Information We Gather and Track

We may request personal information when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our Web site. For example:

  1. If you submit an order on-line with us, we will ask you for information necessary to complete the transaction – such as your name, address, and credit card number.
  2. If you request technical support online, we will ask you for information necessary to complete the transaction – such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How We Use the Information We Gather and Track

We use personally identifiable information in the following ways:

  1. To provide you with information about virus alerts, product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;
  2. To assist us in creating content that is relevant to you;
  3. To provide you with special offers that may be of interest to you and to improve your experience on our Web site;
  4. To assist us in creating better products and services to meet your needs;
  5. To allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
  6. To help you quickly find software, services or product information important to you.

With Whom We May Share Your Information

TBG Security does not share your personal information with any third parties.

Please be advised that in certain instances, it may be necessary for TBG Security to disclose your personal information to government officials or otherwise as required by our legal obligations.


TBG Security provides a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information.

If you are on a TBG Security web page that requires personal information but does not offer communication choices, or would like to change your preferences for information that you have previously provided, please use one of the other communication channels at the bottom of this statement.

If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying to the unsubscribe in the subject line in the email.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TBG Security does not store your friend’s name and email address after sending the one-time email.

1.2 Security and Quality of Personal Information

We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that TBG Security does not have your current personal information, please use one of the communication channels at the bottom of this statement to communicate the changes.

1.3 Cookies

TBG Security may use cookies from time to time. A cookie is a unique text file that a Web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. TBG Security may use cookies to personalize Web pages during your visit to our Web site, and/or to remember you for easy navigation and access during your return visits after registering for our products, services and other offers including but not limited to White Papers, Webcasts, events, evaluation software, e-books, etc.
TBG Security may also use cookies to track your visit to our Web site. We may collect information, including your IP address, in a form that may be personally identifiable. However, this information will only be used for analytical purposes and will be limited to the minimum necessary to perform the analysis.

If you do not want TBG Security to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our Web site.

1.4 Web Beacons

TBG Security may use Web Beacons – also known as single pixel or clear GIFs – on our Web site to analyze traffic patterns such as the frequency of use of particular parts of the site. The data collected helps us learn what information is of most interest to our customers and what offers our customers would most like to see. If you do not want to assist TBG Security in improving its Web site, you can “opt-out” of this Web site analysis by disabling JavaScript on your computer. If you disable JavaScript, some of the features on our Web site will not work.
TBG Security may also use web beacons in promotional email messages to determine whether the message was opened and acted on. We may use this information on email response to develop future promotions you may enjoy. Except for the email address you have previously provided, the information we collect does not identify you. To modify your privacy options, please use one of the communication channels at the bottom of this statement to communicate the changes.
TBG Security also uses third party scripts on our site to optimize the effectiveness of TBG Security’s ads appearing on other parties’ sites. The information collected is not personally identifiable and is limited to the minimum information necessary to optimize effectiveness.

1.5 Web Site Traffic

Through our various tracking methods discussed above, we may track domain names, IP addresses, and browser types from people who visit our site. We use this information to track aggregate traffic patterns throughout TBG Security’s Web site. Such information is not correlated with any personal information.

1.6 Links to Business Partner and Co-branded Sites

At the TBG Security Web site, there are a number of links to companies with whom we have a relationship. TBG Security is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours.

1.7 Other Privacy Considerations

Please remember that information you submit in a discussion group or forum, like “Ask TBG Security”, will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

1.8 Policy Changes

In the event there is a major change to TBG Security’s privacy practices, a prominent notice will be posted on our Web site. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.

1.9 TBG Security Contact Information

TBG Security has designated a Privacy Officer who is accountable for TBG Security’s compliance with the privacy practices described in this policy. If you have any questions or comments concerning this policy, or if you would like to change your communication preferences, update or review the personal information we have about you, or withdraw your consent for the collection, use or disclosure of your personal information, please contact us using one of the options below:

Postal Mail:

TBG Security Inc. – Privacy Officer
31 Hayward Rd
Franklin, MA 02038
Phone: 877-233-6651 Ext. 704

1.10 Your Privacy Rights

Your California Privacy Rights

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of TBG Security who are California residents to request certain information regarding TBG Security’s disclosure of personal information to third parties for their direct marketing purposes. To request such information, please contact us using one of the options listed above in section 1.9.

Your Massachusetts Privacy Rights

TBG Security is 100% compliant with Massachusetts Data Privacy Protection Law 201 CMR 17.00.  Our Compliance Statement can be found here.

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